Refund Policy

Return & Refund Policy

Last Updated: 04/09/2025

Thank you for shopping at monkeybags.in.

If for any reason you are not fully satisfied with your purchase, you may request a Return, Exchange, or Replacement by following the steps below:

👉 Go to My Account → My Orders → Return/Replace and follow the instructions.

This Return and Refund Policy outlines the terms and conditions applicable to all purchases made on our website.

---

Interpretation and Definitions

Interpretation
Words with an initial capital letter have specific meanings defined in this section. These definitions apply whether the words appear in singular or plural form.

Definitions

• Company, We, Us, or Our refers to Monkey Bags.

• Goods refers to the products offered for sale on our website.

• Orders means a request placed by you to purchase Goods from Us.

• Website refers to www.monkeybags.in.

• You refers to the individual accessing or using the Website, or the company/legal entity on whose behalf such individual is accessing or using the Website.

---

Duration & Terms for Return / Exchange

• You may place a Return or Exchange request within 5 days of delivery.

• Pickup for Return/Exchange will usually be arranged within 24–48 hours of submitting the request.

• All returned products are subject to a quality check at our warehouse before approval.

---

Approval Conditions

• A Replacement order will be shipped only after the returned product has passed our quality check.

• For approved Return requests:

  • Refunds will be credited to the original payment method within 7 working days, OR

  • At your option, refunds may be issued as loyalty points, redeemable within 1 year.

• Exchanges, replacements, or deliveries of damaged products will be fulfilled within 5 working days after approval.

---

Important Limitations (Please Read Carefully)

• If the returned item fails the quality check (e.g., product used, damaged, or different from what was originally sent), the refund or replacement will not be processed.

• Minor differences in color, texture, or finish due to lighting, photography, or screen settings will not qualify as defects or grounds for a return/refund.

• In case of wrong item delivery, customers must notify us within 24 hours of receiving the order along with an unboxing video as proof.

• If the customer fails to provide sufficient proof or the return does not meet our conditions, the Company will not be held responsible for providing a refund or replacement.

• The Company’s decision regarding approvals, refunds, or exchanges shall be final and binding.

---

Contact Us

If you have any questions about this Return & Refund Policy, you can contact us:

📧 Email: monkeybagsindia@gmail.com