Frequently Asked Questions (FAQ)

 

 

1. HOW CAN I PLACE AN ORDER?

=  WE ACCEPT ORDERS ONLY ON OUR WEBSITE AND NO OTHER MODES OR CHANNELS

    OUR WEBSITE IS WWW.MONKEYBAGS.IN

 

2. HOW CAN I TRACK MY ORDER?

=   YOU CAN TRACK YOUR ORDER BY ENTERING YOUR ORDER ID OR AWB NUMBER IN THE FOLLOWING LINK   https://monkeybags.shiprocket.co/tracking

     YOU CAN FIND YOUR ORDER ID IN THE WEBSITE IN -  MY ACCOUNTS / MY ORDERS

     YOU ALSO RECIEVE TRACKING UPDATES ON YOUR WHATSAPP NUMBER

 

 

3. MY ORDER IS DELIVERED TO ME BUT IT IS STILL SHOWING AS SHIPPED IN THE WEBSITE?

=  THE STATUS OF YOUR ORDERS ARE UPDATED MANUALLY BY OUR TEAM SO IT TAKES AROUND 12-24 HRS FOR IT TO UPDATE ON OUR WEBSITE .

 

 

4. HOW CAN I PLACE A REQUEST FOR RETURN / REPLACE?

=  ONCE THE ORDER IS DELIVERD YOU WILL GET THE OPTION OF RETURN / REPLACE IN MY ACCOUNTS / MY ORDERS SECTION 

   IN CASE YOU DIDNOT UNDERSTAND PLEASE VISIT OUR INSTAGRAM ACCOUNT AND CHECKOUT THE HIGHLIGHTS SECTION ( RETURN / REPLACE) WHERE WE HAVE DEMONSTRATED IT IN THE FORM OF A VIDEO

 

 

5. MY ORDER IS DELIVERD BUT NOT GETTING THE OPTION FOR RETURN OR REPLACE ?

= THE STATUS OF YOUR ORDERS ARE UPDATED MANUALLY BY OUR TEAM SO IT TAKES AROUND 12-24 HRS FOR IT TO UPDATE ON OUR WEBSITE .

 

 

6. HOW MUCH TIME DOES IT TAKE FOR DELIVERY?

= IT GENERALLY TAKES 3-5 DAYS FOR DELIVERY BUT SOMETIMES DUE TO SOME PROBLEM IT CAN TAKE UPTO 5-7 DAYS

 

 

7. WHAT IS THE TIME SPAN AVAILABLE FOR A RETURN REQUEST?

= YOU CAN RETURN THE BAG WITHIN 3 DAYS OF DELIVERY .

    NOTE : ALL THE RETURN REQUESTS ARE SCHEDULED FOR PICKUP EVERY FRIDAY .

 

 

8. WHAT MODES OF PAYMENT DO WE ACCEPT?

=  WE ACCEPT BOTH COD AND PREPAID MODES OF PAYMENTS

 

 

9. HOW CAN I PURCHASE BAGS FOR RESELL?

= WE PROVIDE WHOLESALE PRICES ON OUR WEBSITE www.monkeybagswholesale.com