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Frequently Asked Questions (FAQ)

 

 

1HOW CAN I PLACE AN ORDER?

WE ACCEPT DELIVERY ONLY ON OUR WEBSITE AND NO OTHER MODES OR CHANNELS

    OUR WEBSITE IS WWW.MONKEYBAGS.IN

 

2. HOW CAN I TRACK MY ORDER?

 YOU CAN TRACK YOUR ORDER BY ENTERING YOUR ORDER ID OR AWB NUMBER IN THE FOLLOWING LINK   https://monkeybags.shiprocket.co/tracking

     YOU CAN FIND YOUR ORDER ID IN THE WEBSITE IN -  MY ACCOUNTS / MY ORDERS

     YOU ALSO RECIEVE TRACKING UPDATES ON YOUR WHATSAPP NUMBER

 

 

3. MY ORDER IS DELIVERED TO ME BUT IT IS STILL SHOWING AS SHIPPED IN THE WEBSITE?

THE STATUS OF YOUR ORDERS ARE UPDATED MANUALLY BY OUR TEAM SO IT TAKES AROUND 12-24 HRS FOR IT TO UPDATE ON OUR WEBSITE .

 

 

4. HOW CAN I PLACE A REQUEST FOR RETURN / REPLACE?

ONCE THE ORDER IS DELIVERD YOU WILL GET THE OPTION OF RETURN / REPLACE IN MY ACCOUNTS / MY ORDERS SECTION 

   IN CASE YOU DIDNOT UNDERSTAND PLEASE VISIT OUR INSTAGRAM ACCOUNT AND CHECKOUT THE HIGHLIGHTS SECTION ( RETURN / REPLACE) WHERE WE HAVE DEMONSTRATED IT IN THE FORM OF A VIDEO

 

 

5. MY ORDER IS DELIVERD BUT NOT GETTING THE OPTION FOR RETURN OR REPLACE ?

= THE STATUS OF YOUR ORDERS ARE UPDATED MANUALLY BY OUR TEAM SO IT TAKES AROUND 12-24 HRS FOR IT TO UPDATE ON OUR WEBSITE .

 

 

6. HOW MUCH TIME DOES IT TAKE FOR DELIVERY?

= IT GENERALLY TAKES 3-5 DAYS FOR DELIVERY BUT SOMETIMES DUE TO SOME PROBLEM IT CAN TAKE UPTO 5-7 DAYS

 

 

7. WHAT IS THE TIME SPAN AVAILABLE FOR A RETURN REQUEST?

= YOU CAN RETURN THE BAG WITHIN 3 DAYS OF DELIVERY 

 

 

8. WHAT MODES OF PAYMENT DO WE ACCEPT?

WE ACCEPT BOTH COD AND PREPAID MODES OF PAYMENTS

 

 

9. HOW CAN I PURCHASE BAGS FOR RESELL?

= WE PROVIDE WHOLESALE PRICES ON OUR WEBSITE www.monkeybagswholesale.com

 

 

 

 

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